Civil rights

Nondiscrimination and language assistance

Promedic Hospice Care LLC, doing business as Ability Hospice, complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. This applies to admission to our program, the care we provide, and every interaction with our staff.

Free help communicating

We provide free aids and services to people with disabilities so they can communicate effectively with us, including qualified sign language interpreters and written information in other formats such as large print, accessible electronic formats, and other formats on request.

We provide free language services to people whose primary language is not English, including qualified interpreters and information written in other languages.

These services cost you nothing. If you need any of them, call us at (409) 203-7477. The phone is answered 24 hours a day.

If you believe we have discriminated

You can file a grievance with us in person, by mail, by fax, or by phone. If you need help filing one, we will help you.

Civil Rights Coordinator
Ability Hospice
1310 I-10, Suite 101, Beaumont, TX 77707
Phone: (409) 203-7477
Fax: (409) 203-7742

Filing with the federal government

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Filing a grievance with us is not required first, and you may do both.

Online: ocrportal.hhs.gov/ocr/portal/lobby.jsf

By mail:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue SW, Room 509F
HHH Building, Washington, DC 20201

By phone: 1-800-368-1019 · TDD 1-800-537-7697

Complaint forms are available at hhs.gov/ocr.